Privacy Policy

‍Last updated: September 2026

Coach Stop Inn, LLC (“Coach Stop Inn,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.coachstopinn.com, make a reservation, communicate with us, or otherwise use our services.

Information We Collect

We may collect information that you provide directly to us, information generated when you use our website or reservation services, and information provided to us by service providers or booking partners.

Information You Provide

Depending on how you interact with us, this may include:

• your name;
• mailing or billing address;
• email address;
• telephone or mobile number;
• reservation and stay details, including arrival and departure dates, room selection, number of guests, and requests or preferences you provide;
• payment and transaction information;
• communications you send to us; and
• other information you choose to provide when making a reservation, contacting us, or staying at Coach Stop Inn.

When you make a direct online reservation, reservation information is collected and processed through our reservation system, ReservationKey.

Payment information may be processed by payment-service providers used in connection with your reservation. We do not need to receive or retain complete payment-card information in every circumstance in which a payment is processed on our behalf.

Information Collected Automatically

When you use our website or online reservation services, certain technical and usage information may be collected automatically. Depending on the service and your device, this may include:

• IP address;
• browser and device information;
• operating system;
• referring and exit pages;
• pages viewed;
• dates and times of visits;
• clicks and other interactions; and
• information collected through cookies and similar technologies.

We use this information to operate and improve our website, understand how visitors use it, diagnose problems, and evaluate the effectiveness of our website and services.

How We Use Information

We may use information we collect to:

• process, administer, modify, and maintain reservations;
• process deposits, balances, refunds, fees, and other transactions associated with a reservation or stay;
• communicate with you about your reservation and stay;
• provide check-in, arrival, and other guest-service information;
• respond to questions, requests, and other communications;
• provide and improve our accommodations, website, reservation process, and guest services;
• maintain business, financial, reservation, and transaction records;
• prevent fraud, misuse, and security incidents;
• protect our guests, property, business, and legal rights;
• comply with legal, tax, accounting, regulatory, and contractual obligations; and
• enforce our policies and agreements.

Reservation and Guest Communications

We use the contact information associated with your reservation to communicate with you about your booking and stay. These communications may include reservation confirmations and changes, payment-related information, pre-arrival information, check-in instructions, and responses to guest requests.

Depending on the contact method and the consent you have provided, these communications may be delivered by email, through an online travel agency or reservation platform, by telephone, or by text message.

SMS/Text Messaging

Coach Stop Inn offers guests the option to receive text messages about their reservation and stay.

Providing a mobile phone number does not, by itself, enroll you in our SMS messaging program. When SMS consent is offered during the reservation process, participation is optional and requires your affirmative consent. Consent to receive SMS messages is not a condition of making a reservation, purchasing goods or services, or staying at Coach Stop Inn.

If you opt in, Coach Stop Inn may send text messages related to your reservation or stay, including reservation updates, check-in and arrival information, and responses to guest requests. Message frequency varies. Message and data rates may apply.

We do not use this consent to enroll you in promotional or marketing text messages.

You may opt out of SMS messages at any time by replying STOP to a message from Coach Stop Inn. For assistance, reply HELP, call (207) 288-9886, or email info@coachstopinn.com.

We may use telecommunications and technology service providers, including Dialpad, to transmit, deliver, and support SMS communications. Such providers may process information on our behalf as necessary to provide these services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Additional information about our text messaging program is available in the SMS Terms & Conditions section of our Terms & Conditions.

How We Share Information

We do not sell or rent your personal information.

Service Providers

We use third-party service providers to help operate our business and provide services to guests. These may include providers that support:

• website hosting and operation;
• reservation management;
• payment processing;
• email and telecommunications;
• SMS/text messaging;
• analytics;
• information technology and security; and
• other operational functions.

These providers may process information on our behalf as necessary to perform services for us.

Our current technology environment includes Webflow for our website, ReservationKey for reservation management, Dialpad for telecommunications and SMS messaging, and Google Analytics for website analytics. Service providers may change as our business and technology needs evolve.

Our sharing of mobile information and SMS consent is additionally subject to the restrictions described in the SMS/Text Messaging section above.

Legal, Safety, and Compliance Purposes

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, or regulatory requirements; exercise or protect our legal rights; investigate suspected fraud or unlawful activity; enforce our agreements or policies; or protect the rights, property, or safety of Coach Stop Inn, our guests, or others.

Business Transactions

If Coach Stop Inn or substantially all or part of its business or assets is sold, transferred, reorganized, or involved in another business transaction, information may be transferred as part of that transaction, subject to applicable law.

Reservations Made Through Third Parties

If you make a reservation through an online travel agency or another third-party booking service, that company may collect and process information under its own privacy practices and provide reservation information to us as necessary to administer your stay.

We encourage you to review the privacy policies of any third-party service through which you make a reservation.

Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information about website activity, including pages visited, interactions, device and browser information, approximate location derived from technical information, and other usage data.

We use analytics information to understand website performance and visitor behavior and to improve our website, reservation experience, and services.

Google processes information collected through Google Analytics in accordance with its own applicable terms and privacy practices.

Cookies and Similar Technologies

Cookies are small files or pieces of information that websites and online services may store or access on your browser or device.

Our website and services may use cookies and similar technologies that are necessary for website functionality, remember preferences, support security, enable reservation functionality, or help us understand website usage.

Cookies may include:

• Session cookies, which generally expire when you close your browser;
• Persistent cookies, which remain for a specified period or until removed; and
• Third-party cookies or similar technologies, which may be used by service providers that provide functionality or analytics.

You can control or remove cookies using your browser settings. Blocking or disabling certain cookies may affect the functionality of the website or online reservation services.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as needed to operate our business, provide services, maintain reservation and transaction records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements and policies.

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, communications service, payment system, or method of electronic storage or transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Your Choices and Requests

Depending on applicable law and the circumstances, you may request access to, correction of, or deletion of certain personal information that we maintain about you.

Some information may need to be retained despite a request, including information required for legal, tax, accounting, security, fraud-prevention, contractual, or legitimate business purposes.

To make a privacy-related request, contact us using the information below.

SMS consent can be withdrawn separately at any time by replying STOP to a Coach Stop Inn text message.

You may manage cookies through your browser settings as described above.

Children's Privacy

Our website and reservation services are intended for individuals arranging accommodations and are not directed toward children for the purpose of collecting personal information from them independently.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

Links to Other Websites

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and this Privacy & Cookies Policy does not apply to information collected independently by those third parties.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.

When we make changes, we will update the “Last updated” date shown at the beginning of this policy. Material changes will become effective when the revised policy is posted unless otherwise stated.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information we maintain about you, please contact:

Coach Stop Inn, LLC
715 State Highway 3
Bar Harbor, Maine 04609
Phone: (207) 288-9886
Email: info@coachstopinn.com

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